He might as well ask me how much I think it would cost me to live for a year on Mars, at some time in the future when/if Mars is colonized. I have GOT to start looking for a different job.
Friday, March 05, 2010
if seven maids with seven mops...
So this morning I got an email from my (new) boss asking me to estimate how many hours I think I'll spend working next year handling complaints for a new product that's not yet launched. Huh? I can't fault him; he's been asked to get the information, but to me, this sort of idiotic question smacks of MBA mentality. I handle all product complaints for all consumer products that we make, foreign and domestic. I can tell him approximately how many hours I spend per complaint received, by dividing the number of hours for which I'm paid each year (40 hours per week times 52 weeks) by the number of complaints handled, but I can't break that down by product. Some products are so obscure that I get no complaints for that product most years, or maybe one complaint or three complaints. Other products, more widely distributed, result in hundreds of complaints routed to me. I should add I have absolutely NO information about the new product, other than that it's scheduled to be launched eventually.