Tuesday, May 01, 2012

More reasons to hate T-W cable...

All I wanted to do was pay my bill.

I pay most bills online, including my cable account, which I've been successfully reviewing and paying online for several years. This month, though, when I clicked on the link in the email, I was taken to a page with this message:

MyServices Just Got Better,
to Make Your Life Easier
Now, when you register for MyServices, you can view and
pay your bill online with PayXpress – no extra sign in
needed – and manage your TV, Internet, phone, and more.

I was pretty sure I'd already registered for My Services, so I tried signing in as usual, but that didn't work; I received a message saying I needed to register for MyServices.

So I clicked on the link that said Register Now, which took me to a page that asked for my email address.

I typed it in, clicked SUBMIT, and got this message:

We've sent an email to [my email addy]with a link to complete the registration process. Please add noreply@timewarnercable.com to your address book to prevent our emails from being marked spam.

I went to my gmail account, opened the requisite message, and clicked on the link, which took me to a page that read:


Session has expired

Please restart the process by verifying your email address. If you have already completed registration, simply sign in.

So I started all over again, only to end up stuck in some kind of Time-Warner hell, an endless loop of these messages that no doubt has some Time-Warner IT guys doubled over with laughter, because for sure this is T-W’s idea of fun.

Frustrated, I went back to the page where I began, and saw that I had the option of signing in to my T-W account with my PayXpress ID, which I did. I then had to [again] accept the terms of their online billing, which might print out into about 42 pages if I were so inclined, but I’m not; there’s simply no point because you can’t pay online if you don’t accept their terms, so I clicked “I accept” and hit Enter, only to be immediately asked if I wouldn’t please agree to go paperless. This account has been paperless from the beginning, but there were no options to move forward unless I clicked “I accept”, so I did…only to be told that I’m already paperless; would I like to receive paper statements again?

NO! NO! NO!...all I wanted to do was pay my bill, which I could have done easier and faster using a checkbook and snail mail.



Lisa :-] said...

Gotta love it...

lin741852 said...
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