I’d just started working in Child Psychiatry and often I felt as if I were in over my head, but I tried hard to help the parents who called me, trying to find help for their children. It was almost Thanksgiving and I’d been working there a few months when I received a Thanksgiving card from a woman whose child I hadn’t even ended up screening, as she hadn't met the inclusion criteria for any of our studies. Nevertheless, that woman thanked me for my kindness in taking the time to listen to her, and for my suggestions as to where she might find help. That was over 10 years ago, but I still have the card. It’s one of the nicest notes I’ve ever received.