Thursday, January 15, 2009

tired of talking to machines?

If you need to call customer service and prefer to talk to a real, live human being rather than punch in an endless array of numbers on a keypad (known in industry as IVR, or Interactive Voice Response Telephony), go to The site, created by Paul English, began in 2005 as a cheat sheet with the numbers of just 10 companies. Since then, the cheat sheet has evolved into list of numbers and prompts that enable you to reach a real, live human being at hundreds of companies, from the automotive industry to utility companies. If you can't find the business you're looking for at, try Walt Tetschner's site,

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